Winner club is committed to protecting the privacy and personal data of every member. This document clearly explains how we collect, use, store, and safeguard your information in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010.
Member trust is Winner Club's most valuable asset. We invest seriously in best-in-class technology and procedures to ensure your data remains secure at all times.
All data transmitted between your device and Winner Club's servers is protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading banking institutions such as Maybank and CIMB. No third party can intercept your information.
Winner club is fully compliant with Malaysia's Personal Data Protection Act (PDPA) 2010. We only collect data that is necessary, obtain your consent prior to processing, and give you full control over your personal data.
Winner Club has never sold, rented, or commercialised members' personal data to any third party for marketing or commercial purposes, and we never will — not without your explicit consent. Your data is not a commodity we trade.
Winner club members' personal data is stored on servers protected by multiple layers of physical and digital security. Access to this data is granted only to relevant personnel with a legitimate need to do so.
The Winner Club Privacy Policy is written in plain, easy-to-understand language — not confusing legal jargon. We believe you have the right to know exactly what we do with your data, and we are committed to being fully transparent about it.
Winner club gives you full control over your personal data. You may request to view, update, correct, or delete your data at any time by contacting our customer support team, available 24 hours a day.
Welcome to the Winner Club Privacy Policy. We, Winner Club ("We", "Platform"), deeply value the trust you place in us when sharing your personal information. This policy explains in detail how Winner Club collects, processes, uses, stores, and protects the personal data of members and visitors to winnerclub.im.
This winner club Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 and its related amendments. By using the winner club platform, you acknowledge that you have read and understood this Privacy Policy and agree to the way we handle your personal data as described herein.
Winner club collects your personal data in several ways — directly when you interact with our platform, and automatically as you browse our website. The following are the types of data we collect:
| Data Category | Type of Information | Collection Methods |
|---|---|---|
| Identity Information | Full name, IC number / Passport number, date of birth, gender | Registration forms, KYC verification |
| Contact Information | Mobile number, email address, residential address | Account registration, profile updates |
| Financial Data | Bank account number, eWallet account name (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay), transaction history | Deposit & withdrawal process |
| Technical Data | IP address, device type, web browser, operating system, access time | Automatically collected during platform use |
| Activity Data | Game history, betting records, winnings, and game preferences | Automatically during gameplay |
| Communication Data | Live chat conversation records, support emails, feedback | Customer support interactions |
Winner club uses collected personal data solely for legitimate and necessary purposes. The following are the primary purposes for which your data is used:
We will only use your data for the purposes stated above. Should we wish to use your data for any other purpose, we will seek your consent beforehand.
Winner club does not sell, rent, or disclose members' personal data to third parties for commercial purposes. However, there are limited situations in which we may share your data with certain parties:
Winner club takes data security extremely seriously. We implement a range of technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or disclosure:
While we implement best-in-class security measures, no system can guarantee 100% absolute security. We encourage you to take your own precautions, such as using a strong password and keeping your login credentials confidential.
As a winner club member, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act (PDPA) 2010:
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or out of date, you may request that we correct or update it.
You may request the deletion of your personal data, subject to applicable legal obligations.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another provider.
Under certain circumstances, you may request that we restrict the way we process your data.
Winner Club uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
Below are the types of cookies we use and your available choices:
You can manage or delete cookies at any time through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the winner club platform.
Winner club pays particular attention to the protection of financial data given its sensitivity. The following outlines our policy regarding members' financial information:
Winner club retains your personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required by applicable law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | Throughout the active account period | Ongoing service provision |
| Financial transaction records | 7 years after transaction | Malaysian legal requirements |
| KYC / identity verification data | 5 years after account closure | AML/CFT Compliance |
| Support communication records | 3 years | Dispute resolution |
| Technical & access logs | 12 months | Security & Audit |
| Marketing data (with consent) | Until consent is withdrawn | Direct marketing |
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you.
The winner club platform is intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
Should we discover that personal data of an underage child has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account.
Winner club reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry developments. When we make material changes, we will:
We encourage you to review this Privacy Policy page periodically to stay informed about how we protect your information. Your continued use of the Winner Club platform after any changes are posted will be considered acceptance of the revised policy.
For any questions, concerns, or requests relating to your privacy and personal data protection at Winner Club, please contact our Data Privacy Officer through the following channels:
The winner club Data Privacy Officer will respond to all privacy enquiries within 14 business days. For cases requiring more in-depth investigation, we will keep you informed of the expected resolution timeline.
We take your privacy as seriously as you do. Register a winner club account today and enjoy a gaming experience that is safe, fair, and fully protected.